Total Violations
10
All time
Bulk Pulling
2
Cherry Picking
8
Agents Flagged
3
📞1 ticket excluded — Agent was on an active Dialpad call (9:20–9:30 AM) when ticket #301 was pulled. Excluded from violation checks.
Team Breakdown
Team Alpha6
Bulk2
Cherry4
Agents1
Team Beta4
Bulk0
Cherry4
Agents2
Top Offenders
1Demo Agent 124
2Demo Agent 32
3Demo Agent 42
Violations10 results
| # | Date ↕ | Agent ↕ | Team ↕ | Type ↕ | Ticket ↕ | Priority ↕ | Pull Time (TA)↑ | Evidence | Details (click row) |
|---|---|---|---|---|---|---|---|---|---|
| 1 | Jan 15, 2026 | Demo Agent 1 | TA | 🍒 CherryPriority Skip | #101 ↗ | NORMAL | TA | #301HIGH#201HIGH#401HIGH | Skipped 3 HIGH ticket(s) while pulling NORMAL. |
| 2 | Jan 15, 2026 | Demo Agent 1 | TA | ⚡ Bulk | #102 ↗ | NORMAL | TA | #101NORMAL | Pulled within 2.0m of ticket #101. |
| 3 | Jan 15, 2026 | Demo Agent 1 | TA | 🍒 CherryPriority Skip | #102 ↗ | NORMAL | TA | #301HIGH#201HIGH#401HIGH+2 | Skipped 3 HIGH ticket(s) while pulling NORMAL. Bypassed 2 ol… |
| 4 | Jan 15, 2026 | Demo Agent 1 | TA | 🍒 CherryPriority Skip | #202 ↗ | NORMAL | TA | #301HIGH#201HIGH#401HIGH | Skipped 3 HIGH ticket(s) while pulling NORMAL. |
| 5 | Jan 15, 2026 | Demo Agent 1 | TA | 🍒 CherryQueue Order | #201 ↗ | HIGH | TA | #301HIGH | Bypassed 1 older HIGH ticket(s) in queue. |
| 6 | Jan 15, 2026 | Demo Agent 1 | TA | ⚡ Bulk | #702 ↗ | NORMAL | TA | #701NORMAL | Pulled within 2.0m of ticket #701. |
| 7 | Jan 15, 2026 | Demo Agent 3 | TB | 🍒 CherryPriority Skip | #203 ↗ | NORMAL | TA | #401HIGH#204NORMAL | Skipped 1 HIGH ticket(s) while pulling NORMAL. Bypassed 1 ol… |
| 8 | Jan 15, 2026 | Demo Agent 3 | TB | 🍒 CherryPriority Skip | #602 ↗ | NORMAL | TA | #603HIGH | Skipped 1 HIGH ticket(s) while pulling NORMAL. |
| 9 | Jan 15, 2026 | Demo Agent 4 | TB | 🍒 CherryPriority Skip | #204 ↗ | NORMAL | TA | #401HIGH | Skipped 1 HIGH ticket(s) while pulling NORMAL. |
| 10 | Jan 15, 2026 | Demo Agent 4 | TB | 🍒 CherryPriority Skip | #601 ↗ | LOW | TA | #602NORMAL#603HIGH | Skipped 2 HIGH/NORMAL ticket(s) while pulling LOW. |
1–10 of 10
7-Day Trend
12840
5, 2026
Bulk Pulling
Cherry Picking